Question 1

We will install Sertag electronic shelf labels system  remotely and provide later upgrade services.
We will help you  to integrate into retail POS system through API.

Accepted Answer

Of course, you need to order system and new base station, I will apply for free API interface charge for you. We will install the software remotely and provide later upgrade services. We will help you to integrate into retail POS system through API. Sertag not only have a complete electronic shelf labels system for final user, but also can provide the SDK data package and API interface to system integrator, Sertag can provide technical documentation and necessary assistance, and the interface development needs to be completed by the customer.

Question 2

Yes. Sertag electronic shelf labels system can implement cloud management it means system that distinguishes different companies or stores through licenses.

Accepted Answer

Sertag electronic shelf labels system can implement cloud management it means that can distinguishes different companies or stores through licenses and the data is logically private. Of course, administrator privileges can see all data. So you can order Sertag electronic shelf labels cloud platform, it can manage different companies via licenses. But because they are different companies, in order to ensure the security of information, we suggest your customers order software by each and installs it on their own cloud platform or local sever.If you are just testing for customers in the early stage, you can use your cloud platform to manage different companies.

Question 3

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels, no internet/cloud access required?

Accepted Answer

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels , no internet/cloud access required?Yes, if you only use it in the LAN, and the number is small, you can use our Sertag gateway as an electronic shelf labels server and you can directly call the http API of our server.

Question 4

bmp,jpg,png and other format are available

Accepted Answer

Sertag 2.4G electronic shelf labels support bmp, jpg, png and other format are available.And there is no limit to the image format, just convert to base64.

Question 5

Sertag electronic shelf labels system can be implemented. A tag can display different product information at the same time,

Accepted Answer

Sertag electronic shelf labels system can be implemented. One ESL can display different product information at the same time, independently and without affecting each other. It is just like displaying similar functions on separate screens.

Question 6

WiFi and Bluetooth electronic shelf labels  have different communication methods. 
Wifi esl is to use WiFi network to communicate with the system, 
and  bluetooth esl is to use bluetooth protocol to communicate with the electronic shelf labels . 
and Bluetooth tag requires PDA or intelligent terminal to operate it.

Accepted Answer

The Wi-Fi and Bluetooth electronic shelf labels have different communication methods. Wi-Fi ESL is to use Wi-Fi network to communicate with the system, and Bluetooth ESL is to use Bluetooth protocol to communicate with the tag. and Bluetooth electronic shelf labels requires PDA or intelligent terminal to operate it.It is point to point to update for Bluetooth.Here are two documents for you, let you know more about our products.Welcome to enquire sales@sertag.com

Question 7

Of course .wifi esl  solution does not  fit for retail, wifi tags are big size. Retail electronic shelf labels work in 2.4G frequency,don't have wifi connectivity.

Accepted Answer

We have wifi ESL solution, but it doesn't fit for retail. Wifi tag solution is not fit retail. There are two main reasons:1.Wifi solution has high power, so there are 7.5inch, 10.2inch and 13.3inch for wifi solution.2.Wifi solution also have high cost.So we recommend 2.4G solution to retail, and for many experiences on retail electronic shelf labels, 2.4G is your best choice. We can provide long tern supply and competitive price.

Question 8

Sertag offer both solutions on cloud or local  sever ESL system.

Accepted Answer

We can offer both solutions on cloud or local sever ESL system. If you only have one store, local server ESL system your best choice.If you have many stores, cloud platform is your best choice.So it depends on customer's needs.

Question 9

Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data;   Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.);

Accepted Answer

Sertag electronic shelf labels system based on Net 6.0 or later.it is  the third generation ESL products (ESL gen3) named eRetail 3.0.eRetail 3.0 can be simply divided into three parts: 1DataSync / API、2eRetail 3.0and3hardware devices.Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data; Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.); SDK is responsible for managing commodity data, hardware equipment information, scheduling price change tasks etc.The hardware includes wireless communication base station, tag and related network equipment.

Question 10

Such as  Java, Python and NodeJS, you can use HTTP POST to push data to cronus.api.  Support for multiple platforms

Accepted Answer

As a professional electronic shelf labels manufacturer, Sertag can provide flexible solutions for system integrators.so Java or .Net are both ok.A Restful API package project, which encapsulate the Cronus project. If your project is using other languages like Java, Python and NodeJS etc., you can use HTTP POST to push data to the Cronus.API. Cross platform support.

Question 11

We can provide the middleware  for you. Middleware is equivalent to a sender with an API interface (a program that sends data to the base station)

Accepted Answer

As a professional electronic shelf labels manufacture, we can realize the function that means we can provide the middleware for you.The middleware just receives the data that you need to send, and we are responsible for finding the base station to send it. Middleware is equivalent to a sender with an API interface (a program that sends data to the base station)If you want to get more information about our product, you can contact us.

Question 12

Sertag eRetail 3.0 electronic shelf label system (eRetail 3.0) can be simply divided into three parts: DataSync / API

Accepted Answer

It is based on JSON data stream. Our eRetail 3.0 electronic shelf label system (eRetail 3.0) can be simply divided into three parts: DataSync / API, eRetail 3.0 and hardware devices. Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data; Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.); SDK is responsible for managing commodity data, hardware equipment information, scheduling price change tasks etc. The hardware includes wireless communication base station, tag and related network equipment.Due to the actual project situation, it does not fully comply with the REST API specification.

Question 13

The batteries of Sertag retail electronic shelf  labels last approximately 5 years.

Accepted Answer

Sertag electronic shelf labels are based on e-paper /e-ink technology. Sertag's electronic shelf labels feature high contrast and low power consumption. So if refreshed once a day, the battery life is 3-5 years. Sertag retail digital price tags can greatly improve work efficiency and reduce errors. It is the development trend of future supermarkets.

Question 14

Sertag has different operating frequency for electronic shelf labels (esl)

Accepted Answer

As you known. we are professional electronic labels manufacturers. we have different solutions for different fields, such as supermarket, warehousing, meeting room, digital intelligent medical care and so on.So we have  Bluetooth  2.4GHz  operating frequency ,Rf 433Hz operating frequency  ,NFC 13.56Mhz operating frequency  and Wifi 802.11.b/g/n operating frequency.Welcome to contact with us , we will provide detail solution for you

Question 15

electronic shelf labels, or also known as digital price tags, are electronic price tags  that retail stores use to show product prices.

Accepted Answer

Digital Price Tag (Electronic shelf labels) are basically a digital replication of a paper pricing ticket, but with much more functionality. Sometimes called Electronic Shelf Labels, they use epaper eink display  technology  to display product details, pricing, promotions and discounts, QR codes, ratings and more.Electronic Shelf Labels (ESL) are capable of displaying content and notifications. Sertag's electronic shelf labels feature low-power, LED-light displays that enable real-time product identification, enhanced promotions and improved customer satisfaction, increased profits and reduced costs through wireless transmission, while building customer trust.

Sertag 2.4G Electronic Shelf Labels

One-stop Electronic Shelf Label Provider