Question 1

Some Common Questions About eRetail3.2 System Electronic Shelf Label

Accepted Answer

Q1: Do you provide a public API (REST, MQTT, or other) to control functions such as label updates, assignment, and device status?A1: Yes, we provide API interfaces to support system integration. Through our APIs, you can manage label updates (including price, text, and images), handle label assignment and binding, and monitor device status. This allows seamless integration with your existing systems.Q2: Do your ESL systems support a local/on-premise server setup, or is cloud SaaS mandatory?A2: We offer two versions of our ESL management system: a local (on-premise) server solution and a cloud-based SaaS platform. Customers can choose the option that best fits their IT infrastructure and data security requirements. For projects with higher data control or internal network preferences, we typically recommend the local server deployment.Q3: Can the ESL system operate entirely locally during normal operation, without requiring any cloud connectivity, external servers, or internet access?A3: The ESL system can operate locally.Q4: Can you provide a complete Electronic Shelf Label (ESL) system, including hardware, software, and integration support?A4: Yes. We can provide a complete ESL solution, including electronic shelf labels, base stations (gateways), management software, and installation accessories such as rails, clips, and mounting brackets.For system integrators, we also offer API interfaces to facilitate integration with local POS, ERP, WMS, or other third-party systems. In addition, we provide technical documentation and support to help ensure a smooth deployment and integration process.Q5: What is the battery life under frequent updates (e.g., 5/15/30 times per day)?A5: At 4 updates per day, battery life of the 3.2eRetail System electronic shelf label is 5 years. More frequent updates will reduce lifespan; we can provide specific estimates for your scenario.Q6: What Are the Approximate Price and MOQ for Electronic Shelf Labels?A6: Our standard quotation is based on a package that includes one base station and one electronic shelf label. Pricing is volume-based and varies according to your order stage, such as:Samples: around 10 digital labelsPilot projects: 200–300 digital labelsDistributor orders: 2,000+ digital labelsFor a detailed quotation, please contact us at sales@sertag.com. We will provide a customized price list based on your project requirements.Please note that distributor partnerships are subject to minimum order quantity (MOQ) requirements, which are specified in the distributor agreement.Q7: Do you support REST API, JSON, CSV, or database integration options?A7: Of course.Q8: What electronic label sizes are supported for supermarket shelves?A8: Sizes: 1.54", 2.13", 2.66", 2.9''. For frozen sections (-18°C to -25°C), we recommend 2.13" and 2.66" models.

Question 2

Some common problems of the electronic shelf label base stations.

Accepted Answer

Q1: How are eRetail3.2 system electronic shelf labels base stations accessed and configured (e.g., web interface, local tools, IP access)? Can all management tasks be completed locally?A1: The eRetail3.2 system 2.4G electronic shelf labels base stations need to be configured by us. First, the ESL base station connects to a router with internet access. We will retrieve the base station in the background and then configure it for you. This requires you to provide the software server IP address and the base station port.Q2: Can we use an online interface to UPLOAD bulk data such as google doc or tables?A2: Yes. You can upload product data to our website using an Excel document, and the system can automatically retrieve and synchronize the product data file from the address provided. Q3: Can we fully control the ESL system (including labels and gateways) using our own backend without using your official software platform?A3:Yes. Our ESL software can be deployed locally and operated entirely within your local network. We also provide API interfaces that allow you to integrate the ESL system with your own backend or existing business systems.Instead of developing the entire ESL management system from scratch, we recommend using our local software together with the available APIs for system integration. This can simplify deployment and reduce development time and costs.

Question 3

Warranty FAQ of eRetail electroinc shelf labels.

Accepted Answer

Q1: Will replacing the ESL battery affect the product warranty?A: Within the warranty period, replacement due to human error will affect the warranty.Q2: Do you provide a warranty for the device? A: Within the warranty period, non-human-caused damage will be repaired or replaced free of charge.

Question 4

The number of electronic shelf label access point used is related to the area of the store.

Accepted Answer

Q: How many electronic shelf label access point we need for the grocery store? What is the covered area by each access point? should it be connected to the internet always? or only local network?A: The number of electronic shelf label access point used is related to the area of the store. In actual use, consider the field environment and other factors such as the communication range of the AP, A circle with a radius of 12 meters Both are OK ,if you install local version system, you need to choose local network.

Question 5

Electronic shelf tags can be updated via API. Electronic shelf labels communication protocol is 2.4G.

Accepted Answer

Electronic shelf tags can be updated via API. Electronic shelf labels communication protocol is 2.4G.

Question 6

Users can get status of the 2.4G electronic price tags for update status.

Accepted Answer

Of course. The status of the communication is in the electronic shelf labels system communication log in the data query.

Question 7

We can use the base station to update the electronic price tag information.

Accepted Answer

You can connect to the base station through the direct connection method to update the information of the electronic price tag. The specific steps are:1. Connect the LAN port of the POE power supply and the computer network port2. Connect the POE port of the POE power supply and the network port of the base station3. Plug in the power supply4. Then share the network according to the "4.0 Base Station Simple Configuration User Manual" document, and use the configuration tool to configure the base station for normal use.

Question 8

Related issues after LINUX system upgrade

Accepted Answer

Q: Prompt after LINUX system upgrade: 1. Unable to load libSkiaSharp library; 2. MessageBus init error 3. System initialization failed, please check various configurations and restart the service. How to solve this problem?A: Unzip the compressed package runtimes.zip and put it in the APP installation directory to replace the previous file.

Question 9

The number of digital price tags access points (APs) required depends on the size of the store.

Accepted Answer

Q: How many digital price tags APs do we need for the grocery store? What area does each AP cover? Do they need to be connected to the internet at all times, or is a local network sufficient?A: The number of digital price tags access points (APs) required depends on the size of the store. Typically, each AP covers a circular area with a radius of about 12 meters. However, the exact number needed can vary based on the store's layout and environmental factors affecting signal strength. If you are installing a local version of the system, connecting to a local network is sufficient. For broader functionality, a constant internet connection may be required.

Question 10

What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?

Accepted Answer

Q: What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?A:  1. Place the zfull-gb.ttf font file into your computer's font library. You can access this library through Control Panel Fonts.      2. Restart the following five services: eRetail_v3.1, eRetail_v3.1_datasync, eRetail_v3.1_sendserver, eRetail_v3.1-TFTApi, and eRetail_v3.1_videoservice.      3. Afterward, log back into the system, and the template should display correctly.

Question 11

A database license is not required for the database used by our electronic shelf label 3.1 software.

Accepted Answer

No, a database license is not required for the database used by our electronic shelf label 3.1 software.

Question 12

Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.

Accepted Answer

Q: Can the Sertag eRetail3.1 template be configured to not display decimal points and only show numbers?A: Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.

Question 13

Depending on your system's architecture, we can customize the data structure to facilitate data integration.

Accepted Answer

Depending on your system's architecture, we can customize the data structure to facilitate data integration. This process involves extracting the unique bidding signature code from the barcode before it can be inputted into the system.

Question 14

Electronic shelf labels can be managed by multiple stores using a single computer.

Accepted Answer

Q: Can electronic shelf labels be managed with just one computer, or is a separate computer required for each shop?A: Electronic shelf labels can be managed by multiple stores using a single computer.

Question 15

It won't be a problem if each shop has a different Wi-Fi and IP.

Accepted Answer

A: No, it will not be a problem. Once the base station is configured in different stores, the computer can be connected to different stores without affecting its use. Each shop's unique Wi-Fi and IP settings do not interfere with the functionality of the electronic shelf labels.

Question 16

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password.

Accepted Answer

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password. Please note that the administrator username cannot be changed. For newly added store staff users, they can set their password during the addition process in the system management menu. Once logged in, new store staff can also click on the character icon in the upper right corner of the page, similar to the manager user, to change their password.

Question 17

One electronic price label template can be applied to all corresponding size tags, streamlining the process.

Accepted Answer

Do we need to manually create an electronic price label for each product, or is there a faster method available?You can create a promotion template where product information is linked to the promotion mode. By directly associating the electronic price label with the goods, the promotion template will be automatically updated. Additionally, one electronic price label template can be applied to all corresponding size tags, streamlining the process.

Question 18

Each shop has a different WiFi and IP for the digital tags, can this be an issue?

Accepted Answer

No, it won't be an issue. Once the base station is configured in different stores, it seamlessly adapts to the unique WiFi and IP configurations of each location. This means that regardless of the network settings in each shop, the digital tags remain fully functional and accessible. Even if the computer connecting to the system moves between stores, there's no disruption to its functionality. Our system is designed to ensure smooth operation across diverse network environments, providing convenience and reliability for multi-location setups.

Question 19

Will they need a digital labels base station for each shop？

Accepted Answer

Yes, each store requires digital labels base station, and the number of base stations is configured according to the area of the store. The coverage area of our base station is a radius of 10~12 meters.

Question 20

The integration process primarily involves online communication to ensure real-time data transmission between the ESL platform and the grocery mall platform.

Accepted Answer

When integrating the Sertag ESL platform with the grocery mall platform, will the communication be conducted online or offline? The integration process primarily involves online communication to ensure real-time data transmission between the Sertag platform and the grocery mall platform. Real-time connectivity is crucial, especially if the data exchange requires instant updates and synchronization.For an online integration, a constant and reliable connection is necessary to facilitate the seamless flow of information between the two platforms. This ensures that pricing updates, inventory changes, and other relevant data are transmitted promptly, contributing to an efficient and responsive retail environment.However, the ease of establishing this online connection depends on the technical proficiency of the customer's development team. If the developers possess a high level of expertise and are well-versed in the integration protocols, the process is likely to be smoother. On the other hand, if there are challenges in terms of technical skills, it might require additional support or collaboration with the Sertag team to overcome any obstacles.In summary, an online communication approach is essential for real-time integration, and the level of difficulty is contingent on the technical proficiency of the customer's development team. The Sertag team is committed to providing assistance and guidance to ensure a successful and efficient integration process.

Question 21

Install 2.4G Electronic Shelf Labels System

Accepted Answer

Question 22

The number of Electronic shelf labels AP used is related to the area of the store.

Accepted Answer

How many AP of Electronic shelf labels we need for the grocery store? What is the covered area by each AP? should it be connected to the internet always? or only local network?The number of electronic shelf labels AP used is related to the area of the store. In actual use, consider the field environment and other factors such as the communication range of the AP. A circle with a radius of 12 meters Both are ok, if you install local version system, you need to choose local network.

Question 23

Zigbee protocol and 2.4GHz protocol are two different communication protocols in the field of wireless communication.

Accepted Answer

There are some differences between Zigbee ESL and 2.4G ESL. Because Zigbee protocol and 2.4GHz protocol are two different communication protocols in the field of wireless communication. The following is a brief comparison of them:Zigbee protocol:1. Wide range of applications: Zigbee protocol is mainly used in Internet of Things (IoT) applications, such as smart homes, industrial automation, medical equipment, etc.2. Low power consumption: Zigbee devices usually have low power consumption and are suitable for long-term operation or battery-powered scenarios.3. Small network: Zigbee supports small network topology and is suitable for scenarios with a relatively small number of devices.4. Mesh network structure: Zigbee supports Mesh network structure, and nodes can forward data to each other, improving the reliability and coverage of the network.5. Relatively short communication distance: Zigbee’s communication distance is usually short and suitable for local-scale communication.2.4GHz protocol:1. Wide range of applications: The 2.4GHz protocol is suitable for a variety of applications, including Wi-Fi, Bluetooth, Zigbee, etc.2. High rate: The 2.4GHz protocol usually has a higher data transmission rate and is suitable for scenarios that require faster data transmission.3. Long communication distance: The communication distance of the 2.4GHz protocol is relatively long and is suitable for communication across a large range.4. Large number of devices: The 2.4GHz protocol can support the connection of more devices.5. Different interference sources: Since many devices use the 2.4GHz frequency band, they may be interfered by other devices.

Question 24

The electronic shelf labels software can be installed on AWS cloud.

Accepted Answer

Can this software of electronic shelf labels be installed on AWS cloud? Yes, the electronic shelf labels software can be installed on AWS cloud. If the electronic labels server goes down, do I need to reinstall everything from scratch, or can I switch to a dedicated server on the fly? Normally there is a backup in the cloud server of electronic labels.

Question 25

Yes , we can support multiple languages.
For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh the page. If there are still no changes, please contact us promptly.

Accepted Answer

Of course, Sertag electronic shelf labels system has two interfaces, English and Chinese. But Sertag electronic shelf labels system can have multilingual template tools.For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh the page. If there are still no changes, please contact us promptly.

Question 26

Refresh  : Select the electronic shelf labels  that needs to be refreshed to directly refresh the displayed content of the electronic shelf labels ; 
Refresh with AP: Select the electronic shelf labels  that needs to be refreshed and select the specified base station for refreshing.

Accepted Answer

Refresh: Select the electronic shelf labels that needs to be refreshed to directly refresh the displayed content of the electronic labels; Refresh with AP: Select the electronic shelf labels that needs to be refreshed and select the specified base station for refreshing.

Question 27

Sertag can provide eDesigner3.1 electronic shelf labels display style design tool for you ，You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for use to realize the function of displaying the corresponding style.

Accepted Answer

We can provide eDesigner3.1 electronic shelf labels display style design tool for you. You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for user to realize the function of displaying the corresponding style.

Question 28

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display

Accepted Answer

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display.These are the fields that need to be bound. If your product data contains inventory, then you create a template and bind this field to the control, which can eventually be displayed on the label.

Question 29

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system.

Accepted Answer

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system.

Question 30

We have mounting bar for digital price tags, it is so hard for customer to take off the tags.

Accepted Answer

In order to ensure that electronic price tags are not stolen, our mounting strips have an anti-theft function.It is not only easy to install, but also nice in style.

Sertag 2.4G Electronic Shelf Labels

One-stop Electronic Shelf Label Provider